Privacy Policy

1. Scope of this Policy This Privacy Policy explains how PalmMatrix collects, uses, stores, shares, protects, and retains personal information in connection with the Platform. It applies to information collected through the website, account registration, image upload workflow, checkout process, reports, blog interaction, customer support, and related features.

2. Information We May Collect Depending on your use of the Platform, we may collect: (a) account information such as name, email address, language preference, and login credentials or authentication data; (b) content you submit, including palm images and related user-input information; (c) transactional information such as order details, billing records, payment status, and subscription information, although full payment card details are generally processed by third-party payment processors; (d) device, browser, IP address, session, log, and analytics data; and (e) communications you send through forms, support channels, or administrative features.

3. How We Use Personal Information We may use personal information to: create and manage user accounts; authenticate users; receive and process images; generate and deliver reports; communicate with users; process payments and refunds where applicable; prevent fraud, abuse, and security incidents; improve functionality, content, and quality; troubleshoot issues; maintain internal records; comply with legal obligations; and enforce our terms and policies.

4. Palm Images and Sensitive / Biometric Characteristics Palm images may be considered sensitive information or biometric-related information under certain laws, depending on jurisdiction and context. PalmMatrix processes such images only for the limited purposes disclosed to the user, including analysis, service delivery, quality control, support, and lawful system improvement, subject to the user’s consent and applicable law. Users should not upload images of other individuals without lawful authority and valid consent where required.

5. Lawful Basis / Consent-Oriented Use Where consent is required by applicable law, PalmMatrix relies on the user’s consent, including the user’s express consent given through the image upload and consent workflow. In other cases, PalmMatrix may process information as necessary to perform a contract with the user, operate the Platform, respond to user requests, protect legitimate interests such as security and service integrity, and comply with legal obligations.

6. Third-Party Service Providers PalmMatrix may use third-party service providers for hosting, authentication, cloud storage, payment processing, analytics, logging, customer communications, content delivery, and related technical operations. These providers are authorized to process information only to the extent reasonably necessary to provide their services to PalmMatrix and are subject to their own legal and contractual obligations.

7. Payment Data Payment transactions may be processed by third-party payment processors such as Stripe or similar providers. PalmMatrix does not ordinarily store full payment card numbers or complete card security data on its own systems. Payment information is handled in accordance with the applicable third-party processor’s policies and technical framework.

8. Cookies, Analytics, and Similar Technologies PalmMatrix may use cookies, pixels, local storage, and similar technologies to maintain sessions, remember settings, analyze usage, improve performance, measure content effectiveness, and support security. Users may be able to control certain cookies through browser settings, though disabling some technologies may affect platform functionality.

9. Data Retention PalmMatrix retains information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, support, dispute handling, fraud prevention, internal records, lawful improvement, and legal compliance. Retention periods may vary depending on the nature of the information, the user relationship, operational needs, and applicable legal requirements.

10. Data Security PalmMatrix uses administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no online system can be guaranteed to be absolutely secure, and users acknowledge that transmission and storage risks cannot be eliminated entirely.

11. Sharing and Disclosure PalmMatrix does not sell personal information as an ordinary business model. PalmMatrix may disclose information to service providers, professional advisers, auditors, insurers, acquirers in a business transaction, law enforcement, regulators, courts, or other authorities where reasonably necessary to operate the Platform, protect rights or safety, investigate misconduct, or comply with law, legal process, or regulatory requirements.

12. International Transfers Depending on the technical infrastructure used, information may be processed or stored outside the user’s home jurisdiction. By using the Platform, the user understands and accepts that information may be transferred to jurisdictions with privacy laws different from those of the user’s own location, subject to applicable safeguards where required by law.

13. User Rights Subject to applicable law, users may have rights to request access to certain personal information, request correction of inaccurate information, request deletion of certain information, withdraw consent where processing is based on consent, and request clarification regarding the handling of personal information. PalmMatrix may need to verify identity and may retain certain information where required for legal, security, accounting, fraud-prevention, or contractual reasons.

14. Children The Platform is not directed to children. PalmMatrix does not knowingly collect personal information from individuals under the age required to use the Platform. If PalmMatrix becomes aware that prohibited data from a child has been submitted, it may remove the data and take appropriate account action.

15. Changes to this Policy PalmMatrix may update this Privacy Policy from time to time. The version posted on the Platform will apply from its effective date. Material changes may be highlighted through the Platform or related communications where appropriate.

16. Contact and Requests Requests regarding privacy, access, correction, deletion, or consent withdrawal may be submitted through the contact information published on the Platform.